ITHAKA JSTOR Platform

JSTOR is the powerhouse aggregator of scholarly content that connects 2,000 publishers with millions of students and researchers at 10,000 higher-education institutions in 176 nations.

  • 2kPublishers
  • 10kInstitutions
  • 176Countries

The Challenge

ITHAKA was facing three sources of pressure: competitors who were more flexible with product packaging and pricing; ever-shrinking budgets of librarians (the actual purchasers of JSTOR); and publishers wanting higher prices for their content to offset a disappearing print market. As they sought to challenge these threats, ITHAKA was constrained by the particular implementation that enabled their SYSTEM-FRONTEND-STORAGE.


What They Needed

They needed a technology infrastructure that would allow them to adapt and grow over the coming decades. In addition, they needed to change the culture of their organization.

Our Solution

True to form, we started with a holistic assessment of business processes, customer touch points, corporate strategy, company culture, and technology.

REAL-TIME DATA INGEST & TRANSFORMATION
The data was plagued with multiple sources of truth and managed through spreadsheets and was often isolated in different parts of the organization.

A PLATFORM FOR BUSINESS INTELLIGENCE & OPERATIONS
We delivered a data solution that is an easily maintainable, scalable, highly secure data management and governance system. Built on proven non-proprietary industry standard tools the company was already familiar with.

CUSTOMER DATA, CUSTOMIZABLE METRICS, AND REAL-TIME REPORTING
Our solution provides real-time access to all data for advanced reporting, predictive analytics, and access throughout the organization.

SECURE TO THE CORE
Every aspect of the data platform was designed around securing and servicing data at the platform and service level.

EASY ETL SERVICES & GOVERNANCE
We made it fast and efficient to manage and monitor the entire organization’s date and manage hundreds of simple but powerful ETL jobs in one central UI.

How We Did It

productOps has a culture that emphasizes getting up and running quickly and regularly delivering working software. This focus on taking action, getting something working, then learning and evolving rather than debating about the right approach, “cut the Gordian knot” as Kevin Guthrie, Ithaka CEO, put it at one point. It got things moving. The productOps team were the core of what became a 5-year project, taking on what were considered some of the hardest problems and repeatedly delivering on-time and on budget. The end result was a major architectural, cultural, and organizational overhaul at JSTOR achieved through:

  • Strategy first
  • Agile methodology with two-week sprints
  • Continual demonstration of new software
  • Tight organizational coupling between Ithaka and productOps
  • Teams established a collaborative, no-blame culture
  • Osmotic skills transfer


Technology

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